Turn Notion into your Customer Support Platform
Convert emails into support tickets effortlessly. No extra tool—just seamless customer support, all in Notion.
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Testimonials
What our users say
"For many of us the key missing piece in our digital operating system is the ability to integrate email with Notion. Slap has solved this problem and is clearly the best implementation to integrate your email into Notion."
Tim Jeffries
https://www.smoothops.consulting
Founder
"This has changed the way I work. A long time ago I was looking for a way to connect my company email with Notion to be able to organize my daily work and with this tool it makes everything easier for me."
Christian Del Cid
https://umecit.edu.pa
Platform Specialist
"Things are great so far! I've been using it primarily for incoming emails only. But I love seeing all my email tasks in Notion, and they seem to work quickly and efficiently! With immense gratitude."
Tanya Perez
www.perezweddings.com
Photographer + Office Manager
Why choose Slap?
The fastest way to build a Service Desk in Notion
Sync your own mailbox
Keep using your current support email—no need for a new address. Slap automatically syncs emails with Notion, with no forwarding required.
Reply from Notion
Respond to customer requests without leaving Notion—your replies are sent from your own email address. Prefer your mailbox? No worries, replies stay fully synced in Notion.
Grouped by ticket
New emails in an existing conversation are added to the right ticket in Notion, keeping your ticketing system structured and clutter-free.
Your inbox as backup
All customer emails remain accessible in your mailbox, ensuring a secure backup even if something is deleted in Notion.
Team collaboration
Assign tickets, track statuses, and use internal comments to collaborate efficiently with your helpdesk team—all within Notion.
Better organization
Use email labels to auto-route messages to the right Notion database—separate admin, tech support, and feedback tickets effortlessly.
Pricing
Simple and transparent
$10 (excl. tax) per user / month
Unlimited connected Notion databases,
within the same Notion workspace
within the same Notion workspace
Unlimited connected Mailboxes
7-day free trial,
no credit card required
no credit card required
Cancel anytime
Billed monthly
Support by email included
Comparison
How Slap compares with shared inboxes & Enterprise service desks
When choosing a customer support tool, finding the right balance between functionality, simplicity, and cost is crucial. The best solution depends on your team’s size, existing tool stack, and the volume of customer tickets you handle. Compare your options below to see which one fits your needs.
Shared Inbox
Enterprise Solutions (Zendesk/Intercom/...)
Slap
Simplicity
Easy to start
Setup and learning curve
5-mins setup, Notion interface
Affordability
Free/Low cost
$20-100+ per user
$10 per user monthly
Efficiency
No organization of tickets
Highly efficient
Structured organization
Analytics
None, requires manual tracking
Comprehensive
Customizable metrics and charts
Workflow integration
None, requires manual tracking
Integrations possible
Lives in your Notion workspace
Customization
Almost none
Extensive but technical
Highly flexible with Notion
Scalability
Poor, becomes chaotic quickly
Highly scalable
Great for small to medium teams
Read our full comparison here.
Step 1
Connect your Notion workspace
Link Slap to your Notion workspace in seconds. Use an existing ticketing database or start fast with our free customizable template.
Step 2
Sync your support email
Connect your support inbox (e.g., help@yourcompany.co) and sync it with Notion in one click—no manual forwarding required.
Step 3
Manage and respond to tickets in Notion
Every new email becomes a ticket in Notion. Reply directly from Notion, keep conversations organized, and collaborate effortlessly.
A powerful Helpdesk in Notion
All you need to manage customer support efficiently right inside Notion
Leverage Notion's power to build your custom Helpdesk
Notion gives you complete flexibility to design a Helpdesk that fits your exact needs—define custom fields, set up automations, and connect tickets with other databases like CRM, tasks, or product feedback. With Slap, you get the missing piece: seamless email integration to turn emails into tickets, keep conversations in sync, and manage customer requests without leaving Notion.
Notion gives you complete flexibility to design a Helpdesk that fits your exact needs—define custom fields, set up automations, and connect tickets with other databases like CRM, tasks, or product feedback. With Slap, you get the missing piece: seamless email integration to turn emails into tickets, keep conversations in sync, and manage customer requests without leaving Notion.
Messages organized by conversation
With Slap, all emails exchanged with your clients are automatically organized within a single Notion ticket. This intuitive setup lets you visualize entire conversations just like in your inbox, while leveraging the power of Notion’s databases and automations.
With Slap, all emails exchanged with your clients are automatically organized within a single Notion ticket. This intuitive setup lets you visualize entire conversations just like in your inbox, while leveraging the power of Notion’s databases and automations.
Reply to tickets directly from Notion
With Slap, you can respond to customer emails right from your Notion ticket, just like in a traditional helpdesk. Your reply is sent from your support email address, ensuring a seamless experience for your customers. Every response is also logged in Notion, keeping your support history organized. Prefer replying from your mailbox? No problem—your emails stay in sync, so whether you answer from Notion or your inbox, everything is tracked in one place.
With Slap, you can respond to customer emails right from your Notion ticket, just like in a traditional helpdesk. Your reply is sent from your support email address, ensuring a seamless experience for your customers. Every response is also logged in Notion, keeping your support history organized. Prefer replying from your mailbox? No problem—your emails stay in sync, so whether you answer from Notion or your inbox, everything is tracked in one place.
Route emails to the right Notion database
Slap automatically redirects emails to the appropriate Notion database based on the labels you assign—or the mailbox they’re sent to. Connect multiple support email addresses (e.g., support@yourcompany.com, billing@yourcompany.com) and keep different types of requests separate. Whether you need to sort admin requests, tech issues, or customer feedback, simply tag emails (manually or automatically) in your inbox, and Slap will send them where they belong—ensuring each request reaches the right team and stays organized.
Slap automatically redirects emails to the appropriate Notion database based on the labels you assign—or the mailbox they’re sent to. Connect multiple support email addresses (e.g., support@yourcompany.com, billing@yourcompany.com) and keep different types of requests separate. Whether you need to sort admin requests, tech issues, or customer feedback, simply tag emails (manually or automatically) in your inbox, and Slap will send them where they belong—ensuring each request reaches the right team and stays organized.
Free Notion template
Free and customizable Customer Support Platform Notion template
Get started instantly with our free Notion Customer Support Platform template—designed to help you streamline ticket management and build an efficient service desk in minutes.Our template includes:
- Kanban board view to track ticket status, assignees, and priorities
- Unique ticket IDs for easy reference
- Automations to calculate key metrics like ticket resolution time
- Built-in charts for real-time insights into your support performance
FAQ
All you need to know about turning Notion into a Service Desk with Slap
If you don't find your answer here, please feel free to reach out at hello@getslap.co.
How does Slap work to get my customer tickets in Notion?
Whenever you receive or send an email from your connected support mailbox, a new ticket is automatically created in your Notion database. Replies to existing conversations will update the corresponding ticket, keeping everything in sync.
What do I need to use Slap?
You'll need:
* A Notion account (a free plan is sufficient)
* A Gmail support mailbox (Slap currently support Gmail only)
If you use a different email provider, let us know at hello@getslap.co!
Can I connect multiple mailboxes?
Yes! You can connect multiple support mailboxes and route emails to the same or different Notion databases—perfect for handling different workflows.
How secure is Slap?
Slap is designed with security in mind and has successfully completed Google's Cloud App Security Assessment (CASA) Tier 2. This third-party security audit ensures we meet strict security standards. Our team also has 10+ years of experience building secure enterprise applications.For more details, check out the App Defense Alliance documentation.
Does Slap work with email aliases?
Yes! Email aliases are fully supported. You can connect your main mailbox and use labels to route specific emails based on their alias.
Can I use my own Notion database?
Absolutely! You can either connect your existing Notion database or get started with our free customizable Notion template.
Why should I give Slap a try?
* Setup takes just 5 minutes—no complex configurations.
* No lock-in: If you stop using Slap, your data remains intact in your Notion database and mailbox.
*Try it risk-free: You can test Slap for free without disrupting your current workflow.
How customizable is Slap?
You can fully customize your Notion ticketing system—modify fields, automate workflows, and integrate with your existing Notion databases.
How is this different from Notion Mail?
Notion Mail (expected in early 2025) is an AI-powered email client that helps draft emails inside Notion but doesn’t integrate with Notion databases. Slap complements Notion Mail by adding full email-to-ticket sync within databases. Learn more in our blog post here.
Can I choose which emails to sync with Notion?
Yes! You can filter emails using labels (manually or automatically) to decide which messages are synced into Notion databases. Full details are in our documentation.
Can I still use Notion's comments to discuss internally with my team?
Yes! Even though Slap stores email conversations in the comments section, you can still tag team members and have internal discussions—without any emails being sent to customers.Only replies sent from Slap's reply box will be emailed to your client.
Do I need a Slap subscription for each user in my Notion workspace?
No! You only need a Slap subscription for team members who actively use Slap—those who send emails to customers from Notion.
Ready to manage customer tickets in Notion?
Set up your Notion-powered helpdesk in minutes and streamline customer support—without switching tools.
7-day free trial
No credit card required
Cancel anytime